Return & Refund Policy

Last Updated: [June 6, 2026]

At Crazy Pawrent, we want you and your furry family members to be happy with every purchase. If you're not completely satisfied, we're here to help.

Returns

We accept returns within 30 days of delivery for eligible items.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase (order number or receipt) is required.

Items returned without prior approval may not be accepted.

Non-Returnable Items

For health, hygiene, and safety reasons, we cannot accept returns on:

• Used pet products
• Personalized or custom-made items
• Perishable products
• Gift cards
• Clearance or final sale items

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

We will review your request and, if approved, provide a replacement or refund at no additional cost.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Your refund will be issued to your original payment method.
• Refunds typically appear within 5–10 business days, depending on your financial institution.

Shipping fees are non-refundable unless the return is due to our error or a defective product.

Order Cancellations

Orders may be canceled within 12 hours of purchase.

Because orders are processed quickly, we cannot guarantee cancellation requests submitted after this period.

Lost Packages

If your package is lost in transit, please contact us and we will work with the carrier to investigate the issue.

Packages marked as "Delivered" by the carrier are generally not eligible for refunds, but we will do our best to assist you in resolving the matter.

Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
• We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

How to Start a Return

To request a return or refund, please contact us at:

Email: support@crazypawrent.com

Please include:

• Your order number
• The item(s) you wish to return
• The reason for the return

Our support team will provide further instructions.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us at:

support@crazypawrent.com

Thank you for shopping with Crazy Pawrent. We appreciate the opportunity to serve you and your pets. 🐾